Shift Supervisor   

Site Services

 

SUMMARY

This position is responsible for the daily security shift operations impacting site accessibility, hosting, and safety and security at The Mother Church site, which includes 5 buildings, a 500 vehicle parking garage, and 5 off-site properties.  The incumbent ensures that members of the security department are properly trained to provide value by representing The Mother Church in a manner in keeping with the mission of the department and the Church.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1.  Performs communication and shift operation duties.  (40%)

  • Ensures that the performance of the shift's hosts and back-up supervisors (Shift Assistant Supervisor and Unit 1s) meets the quality standards.
  • Follows, communicates, administers and enforces the policies and procedures of the security department and TMC.
  • Coordinates laterally with other shift supervisors to ensure multi-shift coverage for events, and consistent implementation of policies and procedures.
  • Is responsible for security and authorization of restricted access keys.
  • Assesses and resolves issues impacting the operations of the life/safety systems.
  • Assesses and communicates issues affecting the operations of the computer-based security systems.
  • Informs and works with other departments regarding any safety and security situations in their areas.
  • Responds to and investigates unusual events or incidents and provides follow-up.
  • Responsible for timeliness and accuracy of incident and accident reports.
  • Coordinates emergency responses, and is responsible for the safety of Security personnel, employees and the public.  Coordinates with outside agencies, such as Boston Police and Fire departments, as needed.  
  • Is accountable for all security equipment on the shift.
  • Ensures that operational procedures are updated and communicated to staff.

 

  2.  Performs administrative and planning duties.  (20%)

  • Oversees scheduling to ensure adequate security coverage. including special events.
  • Ensures that the work of the department is carried within budget.
  • Sets monthly and yearly shift objectives in coordination with the Security Services Manager (SSM).
  • Participates in security management team meetings regarding operational procedures, and planning future goals and objectives.
  • Makes recommendations on capital investments and improvements and other budget requirements in planning process.
  • Works on projects on behalf of the SSM.

  3.  Provides training and development for staff.  (30%)

  • Supports the shift through team building, coaching, problem solving and goal directed performance feedback.
  • Implements TMC personnel policies and procedures.
  • Coordinates and participates in continued training of staff, including security drills.
  • Coordinates task implementation for shift and provides direction concerning performance issues and host development.
  • Provides and coordinates host performance feedback and counseling. 
  • Works with department training team to plan training objectives and to prepare new training requirements in alignment with department’s goals.
  • Coordinates, prepares and writes performance reviews and objectives with follow-up as needed. 
  • Recommends salary adjustments when applicable.

 

  4.  Interfaces with customers.  (10%)

  • Encourages and provides proactive engagement with visitors and employees and instructs hosts accordingly.
  • Ensures that hosts are professional and welcoming to the public, providing information concerning all TMC activities, Mary Baker Eddy and the MBEL.
  • Informs, educates and works with department managers and supervisors to insure that all safety and security issues are resolved.
  • Works with department managers and coordinates security efforts for special events.
  • Provides special security assistance for departments of TMC.
  • Ensures security and verification of Church assets.

 

STAFF MANAGEMENT AND JOB CONTACTS

 

Reporting Relationships

Supervisor:   Security Services Manager

Supervises:   Shift Assistant Supervisor, Unit 1, hosts and receptionists

 

Regular Contacts

This position has regular contact with department managers, supervisors, employees, contractors, vendors, public, site service employees, and visitors.

 

JOB REQUIREMENTS

Education/Experience

A Bachelors degree or equivalent work experience is required.  Three or more years of supervisor experience is required.

 

Knowledge/Skills

Practical experience in a security, life-safety or customer related service field is required.  Membership in the American Society for Industrial Security (ASIS) is preferred.  The incumbent must have the ability to maintain absolute confidentiality.

 

Technology Skills

Microsoft Office (Word, Excel, Powerpoint) skills are required.

 

Work Environment

This position works outdoors year-around under varying weather conditions and deals with hazardous materials, fumes, smoke and fire.

 

Physical Requirements

The incumbent must be able to walk long distances, stand for long periods of time, climb stairs and ladders, enter enclosed mechanical/equipment areas of buildings, and move about on the roofs of buildings.

 

Christian Science Information

Mother Church membership is preferred.